Help Section of Vipdesk Installation

Section 1: How to install

The installation is very easy. It's a step-by-step process as written below:

A. Upload files to your server :

  1. Download vipdesk_setup.zip' to your local machine.
  2. Unzip the file
  3. Create a folder within 'public_html' on your server.
  4. Upload all the folders and files within 'vipdesk_setup.zip' to this new folder
  5. Change the permission for following files & folders to '777'
 
  • 'includes/config.php' within 'http://yourdomainname.com/newfolder/'
  • 'includes' within 'http://yourdomainname.com/newfolder/'
  • 'download' within 'http://yourdomainname.com/newfolder/'
  • 'attachments' within 'http://yourdomainname.com/newfolder/'
  • 'help_file' within 'http://yourdomainname.com/newfolder/'

After uploading files on server and giving '777' permission to files & folders mentioned above

  1. Now open following link in browser:
    'http://yourdomainname.com/newfolder/index.php'
    where,
    yourdomainname.com, would be your domain name
    newfolder: this can be any foldername, where you would have uploaded all the files.
  2. You will see the following screen.




  3. After click on install you will see the following screen.
    Follow the instructions & fill the details required for installation



  4. After successful installation you will see the screen like follows with admin panel link
    with default username & password for login



    Your default username and password is:
    Username : admin
    Password : admin

  5. After login please click on Link 'Change Admin Password' and change admin password.


Links for Helpdesk : http://yourdomainname.com/newfolder/
Links for admin panel : http://yourdomainname.com/newfolder/newadmin/
Links for Operators panel : http://yourdomainname.com/newfolder/operators/